Won99 is fully committed to protecting the privacy and security of every member's personal data. This document clearly explains how we collect, use, store, and protect your information in line with industry best practices.
Every aspect of personal data management on the won99 platform is designed to ensure the confidentiality, integrity, and security of your information at all times.
Won99 collects only the data genuinely necessary for platform operations. We do not request irrelevant information, and every piece of data collected has a clear and transparent purpose.
All personal data and financial transactions of won99 members are protected with 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.
Won99 has never and will never sell, rent, or disclose members' personal data to any third party for marketing or commercial purposes without explicit consent from the member.
Only won99 staff who have been granted authorisation and passed rigorous background checks may access members' personal data, and only to the extent required to perform their duties.
The won99 Privacy Policy is reviewed and updated regularly to ensure it remains aligned with the latest technological developments, current legal requirements, and industry best practices in data protection.
Every won99 member has the full right to access, correct, and request deletion of their personal data. Data rights requests will be processed within the stipulated timeframe.
Won99 collects two main categories of information from members and platform visitors: information you provide directly, and information collected automatically while you use our platform.
Information you provide directly:
Information collected automatically:
Personal data collected by won99 is used exclusively for legitimate purposes necessary for platform operations. Below is a detailed breakdown of how your information is used:
| Purpose of Use | Types of Data Used |
|---|---|
| Identity verification and KYC | Name, date of birth, identity document |
| Deposit and withdrawal processing | Banking details, e-wallet info, transaction records |
| Service communications and support | Email, phone number |
| Fraud prevention and security | IP address, session data, transaction records |
| Platform experience enhancement | Session activity data, device type |
| Legal Compliance | All relevant data categories |
Won99 does not use members' personal data for third-party advertising without explicit consent. Any marketing communications we send you are based on the preferences you have set in your account, and you may unsubscribe at any time.
Won99 takes this responsibility seriously — your personal data will not be sold, rented, or disclosed to third parties for commercial purposes. However, there are limited situations in which we may share your information with specific parties, and this is done only when strictly necessary:
All third parties receiving data from won99 are bound by strict confidentiality agreements and may only use such information for the specified purposes.
The security of members' personal data is won99's highest priority. We continuously invest in industry-grade security infrastructure to ensure your data remains protected against all threats.
The security measures we have implemented include:
Members' personal data is retained for as long as necessary for the stated purposes and will not be kept longer than required. Retention periods are also subject to applicable legal and regulatory requirements. Data that is no longer needed will be securely deleted or anonymised.
The won99 platform uses cookies and similar tracking technologies to enhance user experience, secure login sessions, and understand how members use our platform.
Types of cookies we use:
You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality and security of the won99 platform.
As a won99 member, you have the following rights regarding your personal data. won99 is committed to respecting and facilitating the exercise of these rights:
Request a copy of the personal data we hold about you at any time.
Update or correct any inaccurate or incomplete data in our records.
Request deletion of your personal data, subject to applicable legal requirements.
Restrict how we process your data in certain situations as defined by law.
Receive your data in a structured, machine-readable format for portability.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the won99 customer support team via LiveChat on the platform or by email at [email protected]. We will process your request within 30 business days.
The won99 platform is strictly for individuals aged 18 and above. won99 does not intentionally collect or store any personal information from individuals under the age of 18.
Should we discover that personal information from a minor has been collected without our knowledge, we will take immediate steps to delete the information and close the account involved. Parents or guardians who become aware that their child has registered on our platform without consent are urged to contact us immediately.
Won99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will be published on this page along with the latest update date.
For changes deemed material or significant, won99 will notify members via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy page periodically to ensure you are always up to date on how we protect your personal data.
Answers to the most frequently asked questions by won99 members regarding the protection of their personal data and privacy.